The charter is a guarantee of the standards and service to the consumer in the distribution of solid fuels.

• Supply only coal and smokeless fuel correctly described, prepared and delivered in a proper manor
• Advise customers which fuels are suitable for use in their appliance and comply with Clean Air Legislation
• Ensure that complaints will be investigated promptly and resolved to mutual satisfaction
• Give priority to orders notified as urgent on account of illness, old age or infirmity
• Provide a detailed price list
• Be insured against Public and Products Liability
• Abide by the Coal Trade Code